Becoming a trusted adviser to clients is an aspiration for many professionals, but what does that really mean and how can you achieve it? This session will help you to:
- Know what it takes to quickly build and maintain trust in a professional relationship.
- Have a better understanding of what matters to your clients and know how to find out more.
- Understand how to deploy your technical expertise carefully to add real value and build a track record of success.
- Know how to initiate proactive conversations with your clients, get on their wavelength, demonstrate commerciality, and show that you can add value for them.
- Be able to use techniques of consultative selling and influencing with your internal clients.
- Manage expectations, challenge, and say ‘no’ when necessary in ways that will be respected rather than seeming unhelpful.
- Better understand what you are already doing well, and have an action plan of practical steps you can take to develop further.
During the programme and beyond you will be given access to tips, templates and other resources as reminders and to help implement points covered in the programme.
At any point, you can optionally request a one-to-one discussion with the trainer Phil Gott.
If you or your colleagues would like to complete this programme, please email hello@firmacademy.co.uk.
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