Becoming a master influencer to persuade clients, contacts and colleagues

Being right is not enough. You have to convince others - be they clients, contacts, or colleagues - to change their behaviours or to take action. And approaches that work well with one person may not work with another.  As a professional you need to be able to handle difficult behaviours under pressure. This session covers:

• Why ‘telling’ people what to do, though occasionally necessary, should not be your default style of influencing.
• Using the techniques of ‘persuasion’ and ‘consultative selling’ in practical situations.
• Using questions to understand, to build empathy and to help people see solutions for themselves.
• 6 tools used by the masters of influence and how you can apply them in professional situations.
• How to influence different types of people and deal with their difficult behaviours.
• How to turn examples into powerful stories that influence people at an emotional level.
• Taking ownership of situations and providing reassurance without over-committing.
• Controlling your feelings and developing an inner confidence in daunting situations.

During the programme and beyond you will be given access to tips, templates and other resources as reminders and to help implement points covered in the programme.

At any point, you can optionally request a one-to-one discussion with the trainer Phil Gott.